Shipping and Returns Policy
Shipping Information
At Kiwi Steves Hot Rod Shop, we understand the importance of timely delivery and secure shipping. We offer reliable shipping services to ensure your automotive parts and accessories reach you efficiently and without any hassle.
Our team works closely with trusted shipping partners to handle your orders with care and provide tracking information for your convenience. Here's what you need to know about our shipping process:
- Processing Time: We aim to process and dispatch your order within 1-2 business days after receiving payment confirmation.
- Shipping Methods: We offer multiple shipping options to cater to your needs. You can choose from standard shipping, expedited shipping, or international shipping.
- Shipping Costs: The shipping costs vary based on the weight, dimensions, and destination of your order. You can find the estimated shipping fees during the checkout process.
- Shipping Time: The estimated shipping time depends on your location and the selected shipping method. We provide an approximate delivery timeframe during the checkout process.
Please note that during peak seasons or due to unforeseen circumstances, there may be slight delays in shipping. Rest assured, our team will actively communicate with you regarding any potential delays and keep you updated on the status of your order.
Returns and Refunds
Customer satisfaction is our utmost priority at Kiwi Steves Hot Rod Shop. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
Here's what you need to know about our returns process:
- Eligibility: To be eligible for a return, please ensure that the item is unused, in its original packaging, and in the same condition as when you received it. Certain items, such as customized or special orders, may not be eligible for return.
- Return Initiation: To initiate a return, please contact our customer support team within 7 days of receiving your order. We will provide you with detailed instructions and a return shipping label, if applicable.
- Return Shipping: You are responsible for arranging the return shipping of the item. Please ensure that it is securely packaged to prevent any damage during transit.
- Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued to your original payment method, and it may take a few business days to reflect in your account, depending on your financial institution.
If you have any questions or concerns about our returns policy, please feel free to reach out to our dedicated customer support team. We are here to assist you every step of the way.
Contact Us
Should you have any further inquiries or require additional information, please do not hesitate to contact our friendly support team. We are available via email, phone, or live chat to address any concerns you may have regarding shipping, returns, or any other aspect of your experience with Kiwi Steves Hot Rod Shop.
Thank you for choosing Kiwi Steves Hot Rod Shop. We appreciate your trust and look forward to providing you with exceptional products and services.