Frequently Asked Questions
Welcome to the FAQs page of Kiwi Steves Hot Rod Shop, your go-to eCommerce store for high-quality vehicles and auto parts. We have curated a list of frequently asked questions to help you gain a better understanding of our products, services, and policies. If you still have any queries after reading through this page, feel free to contact us for further assistance.
1. What types of vehicles and auto parts do you offer?
At Kiwi Steves Hot Rod Shop, we take pride in providing a wide range of vehicles and auto parts that cater to automotive enthusiasts. Our inventory includes classic cars, muscle cars, hot rods, and various auto parts such as engines, transmissions, suspensions, exhaust systems, and more. We source our products from reputable manufacturers to ensure the highest quality standards.
2. Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. Whether you are located in the United States or anywhere else in the world, our team is dedicated to delivering your desired products to your doorstep safely and efficiently. We work with reliable shipping partners to ensure timely and secure delivery.
3. How long does shipping take?
The shipping time depends on various factors such as the destination, the chosen shipping method, and the availability of the product. We strive to process and ship orders as quickly as possible. Generally, domestic shipping within the United States takes 3-5 business days, while international shipping may vary based on the destination country.
4. What is your return policy?
We understand that sometimes returns are necessary. If you need to return a product, please refer to our Returns page for detailed information about our return policy, including the eligibility criteria, time limits, and instructions on initiating a return. We aim to provide a hassle-free and convenient return experience for our customers.
5. Can I track my order?
Yes, we provide order tracking services to give you peace of mind throughout the shipping process. Once your order is shipped, you will receive a tracking number via email. Simply enter the tracking number on our Track Order page to get real-time updates on the status and location of your package.
6. Do you offer warranties on your products?
Yes, we offer warranties on select products. The warranty coverage and duration may vary depending on the manufacturer and the specific item. Please refer to the product description or contact our customer support team for detailed warranty information. We are committed to ensuring your satisfaction with both our products and the additional protection provided by warranties.
7. How can I contact your customer support team?
Our customer support team is here to assist you with any questions, concerns, or issues you may have. You can reach out to us through our Contact page or by directly contacting our support hotline during business hours. We strive to provide prompt and reliable customer service to ensure a seamless shopping experience for each and every one of our valued customers.
8. Can I find installation guides for your products?
Absolutely! We understand the importance of proper installation to maximize the performance and longevity of your purchased auto parts. For your convenience, we provide detailed installation guides for many of our products. These guides offer step-by-step instructions, tips, and recommendations to help you successfully install the parts without any hassles.
9. How can I stay updated with the latest news and promotions?
To stay in the loop with the latest news, promotions, and exclusive offers from Kiwi Steves Hot Rod Shop, we encourage you to subscribe to our newsletter. You can find the newsletter signup form on our Newsletter page. Don't miss out on exciting updates and opportunities that could enhance your hot rod experience!
10. Can I visit your physical store location?
While we primarily operate as an eCommerce store, we understand the value of seeing the products in person. If you are interested in visiting our physical store location, please refer to our Contact page for the address and our business hours. Our friendly staff will be more than happy to assist you and showcase our incredible collection.
Thank you for visiting the FAQs page of Kiwi Steves Hot Rod Shop. We hope this comprehensive list of frequently asked questions has provided you with the necessary information to make informed purchasing decisions. Should you require any further assistance, do not hesitate to reach out to us. We are committed to delivering high-quality vehicles, auto parts, and exceptional customer service. Start your hot rod journey with Kiwi Steves today!